The First Loetscher Clock Maker’s Chalet Swiss Cuckoo Clock - Made in Switzerland

The Quality and Spirit of Switzerland

Loetscher clocks are a piece of Switzerland because of the materials within and because of the stories they tell.

Locally Sourced Swiss Materials and Craftsmen: The stones, the sand, and the
linden wood are sourced locally, from nearby Loetscher’s home town of Brienz. Brienz is a cozy little Alpine village located right in the heart of Switzerland, sitting at the northern shore of the breathtakingly beautiful Lake Brienz. This peaceful, idyllic hamlet of just over 2,000 souls has developed a reputation over the centuries for its artisans in the woodworking industry. These gifted craftsmen and craftswomen are admired across the continent for consistently producing the highest quality woodworks. Not surprisingly, Brienz boasts a world-renowned woodcarving school.

Swiss Culture and Stories: The world-famous stories of Heidi the charming orphan and Barry the legendary rescue dog are intertwined with depictions of other Swiss culture, architecture, native wildlife, and traditions.

Loetscher built their first clock in 1920, and they're deeply gratified to say that the same loving care and craftsmanship that went into their first clock, still goes into every Loetscher cuckoo clock built today, making each one a truly timeless timepiece. Loetscher is also proud to say that they're the only genuine Swiss chalet cuckoo clock maker in existence today.

Loetscher operates two facilities in different parts of Switzerland that have specific
duties in the manufacturing of the clocks. All of the initial steps involved in building the clocks are done in the woodworking facility in Brienz, a small village in central Switzerland in the canton of Berne. Their woodworking artisans take wood that has been aged several years (to ensure it won’t warp or crack in humid or dry environments) and hand-carve every chalet and all the figurines that adorn them. This initial process takes time, and it’s the most costly way to build clocks, but it’s what distinguishes Loetscher from the rest.

The finished clock bodies are then brought to their assembly plant in Kreuzlingen, by the lake of Constance, where the clockworks, music boxes and gears that enable the figurines to move are assembled and positioned into the clocks. And then finally, the weights and pendulums are added, completing the last steps of assembly.

UPS, FedEx, USPS Deliveries:

If your item is damaged in shipment, you must notify us within 24 hours. You must save all packing materials for an inspection by the shipping company. Call 855-256-2579, or email us at info@timeforaclock.com and describe the nature of the damage along with the item style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you.

Common Carrier (Freight) Delivery:

This is delivery by other than UPS, FedEx & USPS. This type of delivery will be made for the order of a Grandfather clock and some large and heavy items where shipment by common carrier truck is necessary. If your item is damaged in shipment and delivered by freight company (not UPS, FedEx or USPS), you must note the damage on the freight bill at the time of delivery for a claim to be valid. Failure to note the damage on the delivery freight bill, with the signature of the delivery driver delivering the product, will void your ability to seek reimbursement for the damage. If the damage is noticed which the delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. A replacement will be sent and we will handle the claims process for you.

Please note: If you accept the delivery of a damaged item, delivered by a freight company, and you do not refuse the item and don’t note damages on the freight bill, we will not be able to assist you with your claim. You will need to process the claim yourself and it may not be successful.

Other Shipping

If there is a situation in which a return is agreeable outside of the above stated policy conditions, buyer must both contract and pay for full return shipping, including full insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim. Time for a Clock will assist in any reasonable manner necessary.

Shipping and Delivery Times:

Items will be delivered in the original manufacturer packaging, with set up instructions included. Shipping time is between 5-14 days if the item is in stock with the manufacturer. You will be notified if a shipment is delayed for any reason via email or phone. We will do everything possible to get you your order as promptly as possible. Note that all custom or special ordered clocks cannot be returned or exchanged under any circumstances.

Timeforaclock.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

Return Policy by Brands:

Antartidee Return Policy

ArchitectMade Return Policy

Butler Return Policy

Covo Return Policy

Daum Return Policy 

Debora Carlucci Return Policy 

Design Toscano Return Policy

Formae Return Policy

Hermle Return Policy 

Incantesimo Design Return Policy

Jamie Young Return Policy 

Kit-Cat Klock Return Policy

NeXtime Return Policy 

Nomon Return Policy

dESIGN oBJECT Return Policy 

Progetti Return Policy

Tothora Return Policy

Vesta Return Policy

Here at Time for a Clock, we pride ourselves on having the most competitive prices online. We're so confident in our pricing that we will match or beat any other site's pricing upon request.

In addition, if within 30 days after placing your order you find a lower price for the same product online elsewhere, we will reimburse you the difference within 30 days of your price match submission.

Timeforaclock.com Item Warranty Policy

Here at Timeforaclock.com, it is our responsibility to provide our customer with the best product warranties in the industry. We are able to do this by partnering with the best manufacturers around. Below is a link to each manufacturer warranty we carry. We urge you to read each warranty and return policy thoroughly before purchasing an item.

If you have any issues with your product, please email us at support@timeforaclock.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.

Warranties by Manufacturer:

Antartidee Warranty Policy

Architectmade Warranty Policy

Arti e Mestieri  Warranty Policy

August Schwer Warranty Policy

Butler Warranty Policy 

Covo Warranty Policy

Debora Carlucci Warranty Policy  

dESIGN oBJECT Warranty Policy

Engstler Uhren Warranty Policy 

Erwin Sattler Warranty Policy

Formae Warranty Policy

Hermle Warranty Policy 

Incantesimo Design Warranty Policy  

Kit-Cat Klock Warranty Policy

Loetscher Warranty Policy

Matthew Norman Warranty Policy 

NeXtime Warranty Policy 

Nomon Warranty Policy 

Omelette Editions Warranty Policy

Progetti Warranty Policy  

Rexartis Warranty Policy

Rombach and Haas Warranty Policy

Taracea Warranty Policy 

Tothora Warranty Policy

Trenkle Uhren Warranty Policy

Vesta Warranty Policy