Shipping policy
SHIPPING
Overview
The present shipping policy applies to all items. We guarantee quick 24 to 48 hour order processing during business hours and weekdays. Time for a Clock ships all orders within the mainland United States, Canada and the UK absolutely free. If you live in a different country than what we currently serve, feel free to contact us and we might be able to ship your desired item to you for an extra fee. Shipping and delivery time can vary due to a multitude of factors - more details below in the "Shipping and Delivery times" section.
UPS, FedEx, USPS Deliveries:
If your item is damaged in shipment, you must notify us within 24 hours. You must save all packing materials for an inspection by the shipping company. Email us at support@timeforaclock.com and describe the nature of the damage along with the item style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you, and we will get back to you with next steps. For claims of damage in transit that are fully valid, following the terms of this policy, we might offer a replacement and/or a repair and/or a refund.
Common Carrier (Freight) Delivery:
This is delivery by other than UPS, FedEx & USPS. This type of delivery will be made for the order of a Grandfather clock and some large and heavy items where shipment by common carrier truck is necessary. If your item is damaged in shipment and delivered by freight company (not UPS, FedEx or USPS), you must note the damage on the freight bill at the time of delivery for a claim to be valid. Failure to note the damage on the delivery freight bill, with the signature of the delivery driver delivering the product, will void your ability to seek reimbursement for the damage. If the damage is noticed which the delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. A replacement will be sent and we will handle the claims process for you.
Please note: If you accept the delivery of a damaged item, delivered by a freight company, and you do not refuse the item and don’t note damages on the freight bill, we will not be able to assist you with your claim. You will need to process the claim yourself and it may not be successful.
Other Shipping
If there is a situation in which a return is agreeable outside of the above stated policy conditions, buyer must both contract and pay for full return shipping, including full insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim. Time for a Clock will assist in any reasonable manner necessary.
Shipping and Delivery Times:
Items will be delivered in the original manufacturer packaging, with set up instructions included. Shipping time varies depending on multitude of factors, including but not limited to brand, seasonal variations, current stock, etc. Most items are delivered between 4 and 14 days if the item is in stock. Each brand that we offer has a specific expected time window within which the order is shipped most of the times - you can find these in the table below. If a brand you ordered is not present, assume a time window of 14 days until the product is shipped. As shipping time varies, please contact us only if the expected shipping time for the specific brand you have ordered has already passed. You will be notified if a shipment is delayed for any reason via email or phone. We will do everything possible to get you your order as promptly as possible. Note that all custom or special ordered clocks cannot be returned or exchanged under any circumstances.
Expected shipping times by brand:
| Brand | Expected shipping time |
|
Arti e Mestieri |
4 to 7 days |
|
August Schwer |
Express shipping, 4 to 7 days worldwide delivery. Varies with stock - contact us to be sure |
|
Covo |
4 to 7 days |
|
Daum |
1 to 14 days or more, depending on stocks |
|
dESIGN oBJECT |
4 to 7 days |
|
Engstler Uhren |
Contact us before ordering for a time estimate |
|
Hermle |
Regular clocks: Express same-day shipping. Delivery in 3 to 5 days |
|
Incantesimo Design |
48-72h shipping time |
|
Loetscher |
Same-day shipping, 4 to 7 days delivery in the US. |
|
NeXtime |
5 to 10 days shipping time |
|
Nomon |
2 to 7 days shipping time |
|
Pirondini |
5 to 14 days shipping time |
|
Progetti |
Made-to-order. 14 to 21 days shipping time. |
|
Rombach and Haas |
3 to 10 days shipping time |
|
Trenkle Uhren |
Same day express shipping (up to 48hrs) - worldwide delivery 3 to 5 days |
|
Vesta |
3 to 10 days shipping time |
Customs, Duties, and Taxes:
Import duties, taxes, and charges are not included in the item price or shipping cost. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries and even between US states, and they depend, but not limited to, the location that the item is shipped from, the price of the item, the location it is shipped to, the type of the item, etc. Therefore, we cannot, and will not, offer advice about taxes.
Most of our US orders ship domestically but we are an international store, and our manufacturing partners are unique and exclusive and are located in many countries around the world and so are our customers, and we are expanding every year. We will always be fully transparent and inform our customers to the best of our ability where a product is coming from and if we believe import fees might be liable on receipt but the final responsibility always lies with our customer.
Depending on the brand, stock, country of destination, etc, we might ship a product from the US, Italy, Germany, Switzerland, Spain or others. We usually try to be very clear about the country that product will ship from shipped from in the specific product's page, as well as in the checkout page at the "Shipping" section. If you can't find that for a specific product or you did but you're still not fully sure, we are happy to check for you and clarify where exactly will your order ship from - please contact us before placing your order. Furthermore, in our experience, even some of the orders that we ship from outside of the US do not incur any import duty or charge.
As the buyer, it is your responsibility to find out all the required informations about possible import duties or other charges according to the local regulations of where you live. Please contact your local customs office for more information.