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FAQ

What if I purchase an item and then I see it somewhere else cheaper?
Not to worry! Time For a Clock has a Price Match Guarantee so there is no reason to hesitate or wait to make your purchase! If you ever find the exact same product advertised for less anywhere, within 30 days of your Time for a Clock purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees, as well as any applicable sales tax, will be taken into consideration. For example, if a competitor charges for shipping, then the total price, including shipping, will be matched. Of course, we may require some form of verification of the offer and it must be made by an authorized U.S. dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Price Match Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but why not ask? For more information please contact Customer Service on our contact page.

Why shop with us?
  • No Minimum Order
  • Free Shipping
  • Quick and Reliable Service
  • We are authorized dealers for the brands we sell. We buy directly from the manufacturers, so that you receive only new factory merchandise, with a full warranty.
  • We take care of our customers and receive positive customer testimonials on a regular basis, and have many repeat customers.
  • We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
  • You are supporting a small business.

Can I change my order?
Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy located in Returns. Note that many items that are non-returnable cannot be cancelled.

When do I get my refund once I have returned an item?
We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within 3-4 weeks. Keep in mind that due to shipping, inspection and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.

If I return an item how is my refund calculated?

Please see our refund and returns policy linked in the top right menu of the store.

How do I return a product?
All merchandise properly returned, following the shipping and return policies linked in the main menu on the right, are eligible for a refund, which credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 3 to 4 weeks approximately once your return item(s) is received and inspected. If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, your credit card company will require us to respond to the dispute/chargeback. A handling fee $25.00 for each credit card chargeback/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.

What should I do if my credit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.

I have a complaint, who should I speak to?
We want to know immediately when you are unhappy about your experience with Time for a Clock. Please call, chat or email Customer Service right away and we will make our best efforts to address your concern.

What do I do if my product has a problem during the warranty period?
If you experience a problem with any product you purchased from Time for a Clock that offers a manufacturer warranty, please contact TFAC Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Do you offer discounts on large quantity orders?
We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.

How safe is my credit card information?
We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Our first goal is to ensure our customers an amazing experience with us. We take security seriously and treat your information as it was our own personal information. We use the highest form of encryption and security software available. We never sell, rent, or loan your information at any time.