Refund policy
Timeforaclock.com is committed to providing the best customer service in the industries we serve. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to exceed your expectations at all times.
Returns
We have two different types of return policies on TimeForAClock.com - the general policy and the return policies specific for each brand. Every order will be subject to the general return policy, as well as the return policies of all the brands contained in the respective order. If terms in a brand return policy refers to or contradicts a term in the general policy, the brand-specific return policy always takes precedence.
General return policy:
Unless stated otherwise in the specific brand pages below, any non-custom clock shipped with UPS, FedEx or USPS will be allowed to be returned (other than special order or custom clocks) within thirty (30) days of delivery for a credit of the original charge, less the return shipping charge plus a 10% (of purchase price) restocking fee. Items placed on backorder will incur a 5% fee on cancellation. Customized items cannot be returned or refunded, unless they arrive damaged.
No clock shipped with a freight carrier will be allowed to be returned under any circumstances, with the exception of refusal of delivery for the express cause of damage at the time of delivery. If an instance arises where a return is agreeable, buyer must both contract and pay for full return shipping, including insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim (Time for a Clock would of course assist in any reasonable way necessary).
To return an item please initiate a return claim in your account. Don't have one yet? No worries - just create an account using the same email address that you used when placing your order and we will automatically add all your previous order(s) to your new account. Once logged in, click "Request return" for the order that you want to submit the return for, select the items that you want to return as well as the reason. In the notes section please describe, in case of damage, the nature of the damage, how did it happen and anything else that you consider relevant, in as many details as you can. We will then reach out to you - either requesting more information or photos if needed, or a confirm of the outcome of your claim. In case of acceptance, we will provide further instructions and/or a shipping label and/or a replacement or anything else as needed on a case by case basis.
Please do not return the item without starting a return claim and receiving our approval and instructions or we might not be able to credit you properly for the return.
Brand-specific return policies:
Incantesimo Design Return Policy
Refunds
All merchandises properly returned, following the above shipping and return policies, are eligible for a refund, which credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 3 to 4 weeks approximately once your return item(s) is received also inspected. Credit amount is the original payment minus any fees mentioned in the return policies applicable to the order.
If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, your credit card company will require us to respond the dispute/chargeback. A handling fee $25.00 for each credit card charge back/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.
Order Tracking
We ship all our orders with a tracking number - no exceptions. Once your product is picked up by the courier our system will send you an email with the tracking number of your delivery, as well as a tracking link that you can follow to view the location of your order in real time as it makes its way to you.
Alternatively, you can log into your account, go to your orders and select the one you want to view. The third option is to go to your email inbox, find the order confirmation email that you received when you placed the order and follow the link inside the email to reach the order status page.
In case you didn't receive an email with a tracking number after the expected shipping time for your product has already passed, feel free to contact us and we will check it as soon as possible and get back to you. The expected shipping time is usually shown in the page of the product(s) that you have ordered and in the checkout screen in the "Shipping" section. Alternatively, you can find the expected shipping time for all our brands on our Shipping Policy page.
Order Cancellation
Due to our commitment to process orders quickly, once the checkout process is complete or phone order is placed, we immediately submit your order to our order processing team. We cannot cancel any orders once the order is received.
Non-custom items placed on backorder can be cancelled and will incur a 5% cancellation fee. The refund will be processed to the original payment method within the time frame specified in the Return policy above. Custom items placed on backorder can't be cancelled.
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If you have any questions regarding our sales and return policy, please email us at support@timeforaclock.com.
By using this website, https://timeforaclock.com, you agree to be bound by the terms outlined above, regarding shipping and returns.
Time for a Clock reserves the right to change and update information and/or prices at any time, even during order processing timelines if the manufacturer requests such a change be made. We do our best to prevent any errors, but in the unlikely event they do occur, we will reach out within 48 hours to update the buyer of the changes on their processing order.