Returns & Exchanges
100% Satisfaction Guaranteed
Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural decor in the nation. If you are not completely delighted with any product purchased from our collection, please return it within 60 days in the same condition and we will promptly replace it or refund your merchandise cost.
Return and Exchange Policy
If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order.Shipping and handling charges are not refundable if shipment is refused. Customized and personalized items are non-refundable.
To Return an Item
Please follow the instructions on the back of the packing slip.
Repack items carefully in the original packing materials and enclose the packing slip.
For your protection, returned packages must be insured for the value of your merchandise
Send to:
Design Toscano
1400 Morse Avenue
Elk Grove Village, IL 60007
If you paid by check or money order we will issue a refund check. If you paid with a credit card, we will credit your credit card account.
Damaged Deliveries
If an item is received damaged, please notify our Customer Service Team at support@timeforaclock.com within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.