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Shipping & Returns

SHIPPING

Overview

Shipping policy for all clocks - Please read the following carefully - Failure to do so could result in financial loss, regardless of claim. We guarantee quick 24 to 48 hour order processing during business hours and weekdays. Time for a Clock ships all orders within the mainland United States absolutely free. In-stock items generally arrive within a 1 to 3 weeks depending on weight and size.


UPS, FedEx, USPS Deliveries:

If your clock is damaged in shipment, you must notify us within 24 hours. You must save all packing materials for an inspection by the shipping company. Call 855-256-2579, or email us at info@timeforaclock.com and describe the nature of the damage along with the clock style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you.

Common Carrier (Freight) Delivery:

This is delivery by other than UPS, FedEx & USPS. This type of delivery will be made for the order of a Grandfather clock and some large and heavy wall clocks and/or cuckoo clocks, and other large, heavy items where shipment by common carrier truck is necessary. If your item is damaged in shipment and delivered by freight company (not UPS, FedEx or USPS), you must note the damage on the freight bill at the time of delivery for a claim to be valid. Failure to note the damage on the delivery freight bill, with the signature of the delivery driver delivering the product, will void your ability to seek reimbursement for the damage. If the damage is noticed which the delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. A replacement will be sent and we will handle the claims process for you.


Please note: If you accept the delivery of a damaged clock, delivered by a freight company, and you do not refuse the clock and don’t note damages on the freight bill, we will not be able to assist you with your claim. You will need to process the claim yourself and it may not be successful.

Other Shipping

If there is a situation in which a return is agreeable outside of the above stated policy conditions, buyer must both contract and pay for full return shipping, including full insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim. Time for a Clock will assist in any reasonable manner necessary.

Shipping and Delivery Times:

Clocks will be delivered in the original manufacturer packaging, with set up instructions included. Shipping time is between 1 to 3 weeks if the clock is in stock with the manufacturer. You will be notified if a shipment is delayed for any reason via email or phone. We will do everything possible to get you your order as promptly as possible. Note that all custom or special ordered clocks cannot be returned or exchanged under any circumstances.

RETURNS

UPS, FedEx, USPS:

Any clock shipping UPS or FedEx or USPS will be allowed to be returned (other than special order or custom clocks) within thirty (30) days of delivery for a credit of the original charge, less the 2 way shipping charge plus a 10% (of purchase price) restocking fee.

Common Carrier (Freight):

No clock shipped common carrier will be allowed to be returned under any circumstances, with the exception of refusal of delivery for the express cause of damage at the time of delivery. If an instance arises where a return is agreeable, buyer must both contract and pay for full return shipping, including insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim (Time for a Clock would of course assist in any reasonable way necessary).

If you are returning a clock, please contact us by calling 855-256-2579 or send an email to us at support@timeforaclock.com and describe the nature of the damage along with the clock style and make, your order number, name, address and phone number that we an reach you for instructions on your return. Please do not return the clock without contacting us for instructions so that we can be sure that you are credited properly for the return. We will then contact you with information about your return, credits due and/or a replacement.

If you have any questions regarding our sales and return policy, please email us at support@timeforaclock.com.

By using this website, https://timeforaclock.com, you agree to be bound by the terms outlined above, regarding shipping and returns.

Time for a Clock reserves the right to change and update information and/or prices at any time, even during order processing timelines if the manufacturer requests such a change be made. We do our best to prevent any errors, but in the unlikely event they do occur, we will reach out within 48 hours to update the buyer of the changes on their processing order.

Refunds

All merchandises properly returned, following the above shipping and return policies, are eligible for a refund less the return fees and costs incurred, which credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 3 to 4 weeks approximately once your return item(s) is received also inspected.
If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, your credit card company will require us to respond the dispute/chargeback.  A handling fee $25.00 for each credit card charge back/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.

Order Tracking

Feel free to email us directly at support@timeforaclock.com and we will send you your tracking number within 24-48 hours.

Order Cancellation

Due to our commitment to process orders quickly, once the checkout process is complete or phone order is placed, we immediately submit your order to our order processing team. We cannot cancel any orders once the order is received.