Loetscher - Classic Brienz Chalet Swiss Cuckoo Clock - Made in Switzerland

The Quality and Spirit of Switzerland

Loetscher clocks are a piece of Switzerland because of the materials within and because of the stories they tell.

Locally Sourced Swiss Materials and Craftsmen: The stones, the sand, and the
linden wood are sourced locally, from nearby Loetscher’s home town of Brienz. Brienz is a cozy little Alpine village located right in the heart of Switzerland, sitting at the northern shore of the breathtakingly beautiful Lake Brienz. This peaceful, idyllic hamlet of just over 2,000 souls has developed a reputation over the centuries for its artisans in the woodworking industry. These gifted craftsmen and craftswomen are admired across the continent for consistently producing the highest quality woodworks. Not surprisingly, Brienz boasts a world-renowned woodcarving school.

Swiss Culture and Stories: The world-famous stories of Heidi the charming orphan and Barry the legendary rescue dog are intertwined with depictions of other Swiss culture, architecture, native wildlife, and traditions.

Loetscher built their first clock in 1920, and they're deeply gratified to say that the same loving care and craftsmanship that went into their first clock, still goes into every Loetscher cuckoo clock built today, making each one a truly timeless timepiece. Loetscher is also proud to say that they're the only genuine Swiss chalet cuckoo clock maker in existence today.

Loetscher operates two facilities in different parts of Switzerland that have specific
duties in the manufacturing of the clocks. All of the initial steps involved in building the clocks are done in the woodworking facility in Brienz, a small village in central Switzerland in the canton of Berne. Their woodworking artisans take wood that has been aged several years (to ensure it won’t warp or crack in humid or dry environments) and hand-carve every chalet and all the figurines that adorn them. This initial process takes time, and it’s the most costly way to build clocks, but it’s what distinguishes Loetscher from the rest.

The finished clock bodies are then brought to their assembly plant in Kreuzlingen, by the lake of Constance, where the clockworks, music boxes and gears that enable the figurines to move are assembled and positioned into the clocks. And then finally, the weights and pendulums are added, completing the last steps of assembly.

UPS, FedEx, USPS Deliveries:

If your item is damaged in shipment, you must notify us within 24 hours. You must save all packing materials for an inspection by the shipping company. Call 855-256-2579, or email us at info@timeforaclock.com and describe the nature of the damage along with the item style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you.

Common Carrier (Freight) Delivery:

This is delivery by other than UPS, FedEx & USPS. This type of delivery will be made for the order of a Grandfather clock and some large and heavy items where shipment by common carrier truck is necessary. If your item is damaged in shipment and delivered by freight company (not UPS, FedEx or USPS), you must note the damage on the freight bill at the time of delivery for a claim to be valid. Failure to note the damage on the delivery freight bill, with the signature of the delivery driver delivering the product, will void your ability to seek reimbursement for the damage. If the damage is noticed which the delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. A replacement will be sent and we will handle the claims process for you.

Please note: If you accept the delivery of a damaged item, delivered by a freight company, and you do not refuse the item and don’t note damages on the freight bill, we will not be able to assist you with your claim. You will need to process the claim yourself and it may not be successful.

Other Shipping

If there is a situation in which a return is agreeable outside of the above stated policy conditions, buyer must both contract and pay for full return shipping, including full insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim. Time for a Clock will assist in any reasonable manner necessary.

Shipping and Delivery Times:

Items will be delivered in the original manufacturer packaging, with set up instructions included. Shipping time is between 5-14 days if the item is in stock with the manufacturer. You will be notified if a shipment is delayed for any reason via email or phone. We will do everything possible to get you your order as promptly as possible. Note that all custom or special ordered clocks cannot be returned or exchanged under any circumstances.

UPS, FedEx, USPS:

Any item shipping UPS or FedEx or USPS will be allowed to be returned (other than special order or custom items) within thirty (30) days of delivery for a credit of the original charge, less the 2 way shipping charge plus a 25% (of purchase price) restocking fee.

Common Carrier (Freight):

No item shipped common carrier will be allowed to be returned under any circumstances, with the exception of refusal of delivery for the express cause of damage at the time of delivery. If an instance arises where a return is agreeable, buyer must both contract and pay for full return shipping, including insurance for the amount of the purchase price. If any insurance claim is necessary, buyer is fully responsible for processing the claim (Time for a Clock would of course assist in any reasonable way necessary).

If you are returning an item, please contact us by calling 855-256-2579 or send an email to us at info@timeforaclock.com and describe the nature of the damage along with the item style and make, your order number, name, address and phone number that we an reach you for instructions on your return. Please do not return the item without contacting us for instructions so that we can be sure that you are credited properly for the return. We will then contact you with information about your return, credits due and/or a replacement.

If you have any questions regarding our sales and return policy, please email us at info@timeforaclock.com.

By using this website, https://timeforaclock.com, you agree to be bound by the terms outlined above, regarding shipping and returns.

Time for a Clock reserves the right to change and update information and/or prices at any time, even during order processing timelines if the manufacturer requests such a change be made. We do our best to prevent any errors, but in the unlikely event they do occur, we will reach out within 48 hours to update the buyer of the changes on their processing order.

Refunds

All merchandises properly returned, following the above shipping and return policies, are eligible for a refund, which credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 3 to 4 weeks approximately once your return item(s) is received also inspected.
If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, your credit card company will require us to respond the dispute/chargeback.  A handling fee $25.00 for each credit card charge back/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.

Order Tracking

Feel free to email us directly at info@timeforaclock.com and we will send you your tracking number within 24-48 hours.

Order Cancellation

Due to our commitment to process orders quickly, once the checkout process is complete or phone order is placed, we immediately submit your order to our order processing team. We cannot cancel any orders once the order is received.

Here at Time for a Clock, we pride ourselves on having the most competitive prices online. We're so confident in our pricing that we will match or beat any other site's pricing upon request.

In addition, if within 30 days after placing your order you find a lower price for the same product online elsewhere, we will reimburse you the difference within 30 days of your price match submission.

Time for a Clock is an authorized dealer for all brands it offers for sale and each clock is covered by full manufacturer warranty. Warranty conditions vary slightly from brand to brand but all service on all clocks purchased from Time for a Clock is done at the manufacturer or their direct representative's authorized repair facility. Each clock we offer has unique serial number and comes complete with paperwork you need to obtain warranty service. Please follow instructions enclosed. In order to obtain service, please call first to make sure that the repair you need is covered by warranty and to see if the shipping may be covered as well. If it is the part that is needed, in most cases, the manufacturer is able to ship the part to you free of charge. More warranty information can be found HERE.